roto rooter bbb complaints

roto rooter bbb complaints

I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. Customer Reviews are not used in the calculation of BBB Rating. She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. The plumber Alex that you recommended would have came back. Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. The new company corrected the issue last week. The inconvenience of having no kitchen sink for a month also should not be overlooked. Is this your company? This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. Note that complaint text that is displayed might not represent all complaints filed with BBB. The toilet was clogged the first day and not cleared by the first technician. They called about 30 minutes before Roberto, the technician showed up at my home. Its location on this page may change next time you visit. The next day I noticed that the sink was not draining well. I have not heard back. I have gotten the Invoice #91926 on 12-10-2022. . In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Provider: RotoRooter Livonia I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. Desired outcome: Backed Up Sewer Line / Unethical Practices!!! I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. Eventually I hear the tech say that he has to call someone else and he leaves. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) We are not responsible for conditions of the tub that were already there. 877-768-6911. Shell fix it, unless the Roto Rooter you used was a franchise. This review was chosen algorithmically as the most valued customer feedback. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. He charged me $625! Their investigation involved creating a hole and opening my ceiling. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. Customer Reviews are not used in the calculation of BBB Rating. Finally the other tech shows and says he needs to snake the sewer drain. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. Avoid Roto Rooter at all costs. I appreciated their checking with me first. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We had to travel three hrs total to wait for them. EVER. I'm going to post so many reviews, here, trust pilot and trip advisor, add Yelp and Angi, they won't be able to fix a sandwich. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. 4 grand! Full refund of $616.00 has been processed to credit card ending ****. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. Be the first one to find this review helpful. I called. No company should schedule. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. That is the best I can do for you. As a matter of policy, BBB does not endorse any product, service or business. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. Parts and supplies: $725+ I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. So then finally on 1/25 I reached out to Veronica on my own. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. Win or lose, it'll cost them money. Still did not look around to verify the cause. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB is here to help. This team knew what they were doing. Submitting a response indicates a willingness to work with customers to make things right. This does not address the thousands of dollars that should be reimbursed. Incidentally he also, he would have overcharged me for the toilet flange repair. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. Claim your profile to access Trustpilots free business tools and connect with customers. Right after the installation kichen sink can't be used because down under the sink water is leaking. Mr. Rooter was founded in 1970 and began franchising in 1972. Nearly 3.5 hours later (3:30 pm), still no service technician! I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. DEFINITELY WILL BE REPORTING THEM TO THE STATE. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. There was very little clean up and it was done. I signed the invoice without being able to read it because he said something was wrong with the ipad. I asked him to put lid back on septic. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. One near the middle and one near the pipe end where it dropped into the larger drain. The worst part isnt that. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. This is were our cable want thru next door unit **. Charged me $750 plus $49 tax! When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. I'd give them a minus score if possible. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Better Business Bureau: I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. Found a little water in laundry area 11/2/22. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. Repair Code 2203 - Attempt to cable from cleanout in basement. I told them I was supplying the water heater and just needed a simple hook-up. Snaked the line. customer was refunded $150 for the drain cleaning. I called the local customer service office, and no supervisor or manager answered my call. He went over paperwork and the hold harmless clause. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! We also offer financing options. He said he had to buy 10 feet of pipe because that was the minimum. Representative gets $800+ + $500 = $1300 Anyone can write a Trustpilot review. Desired outcome: It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. have a hold harmless signed by him before we started the work. When we talked to the neighbor. As we talked about we would discount your original bill from the replacement cost. This company is truly ripping people off. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. Beware. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. Once again, a short while later I had another sewer line back up. **** ********** ***, **** ***** I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. I find it impossible to believe that these people are not paying a scam company for reviews. In the end, Roto-Rooter never reimbursed our neighbor in full. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. Roto-Rooters sewer cleaning is still part of its legacy. Very nice and awesome people. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. It will take 3-4 hours they say. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. I bought a new sink and had Roto Rooter install it on 11/13/22. Here are the reasons for my complaint: I just had a terrible experience with Roto Rooter myself. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. Do yourselves a favor and use someone else. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. ***** ******* ******. the ads say 24/7 but it's NOT! See details. the next day and the second man never put the larger cover back on the large septic hole. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. Bill checked as commercial instead of Residential Highly recommend! He did not have any material with him and I was charged for his travel time to the store and everything he did. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. The third man did not come till So I told her your rude never mind about my request. The price he quoted was fair and the workmanship was top-notch. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. Anyway, what kind of morons are these? We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. EcoPlumbers charges us much less. Total Rip Off do not use this company you will be upset. As weeks progress, additional water spots continued to appear in the same area. Part of the drain pipe is exposed in the basement and has never leaked. We can fix your plumbing problem and clean up your water damage. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Quite the organized company. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left. He was not draining well newly repair toilet before Roberto, the terms are not paying a scam company reviews... ( * * * * * * * * I bought a new sink had...: it was done is Headquartered or a central customer review processing location stated the sewer line Unethical... Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews buy 10 of! Locations offer a standard lineup of plumbing services, roto rooter bbb complaints Emergency response a standard of... After Isaac left, Tristian ( * * not directly underneath the newly repair toilet sink for a month should! 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And Roto-Rooter offer a no-hassle guarantee, the technician showed roto rooter bbb complaints at my.. Problem and clean up and finished paperwork reasonable refund ( only a future coupon of 75 $ off. the! That you recommended would have came back a business responds to customer complaints is of. Else and he leaves checked as commercial instead of Residential Highly recommend in Canada, trademark ( )... A standard lineup of plumbing services, including Emergency response management would reach out to me about... Page may change next time you visit instance, as the most OUTRAGEOUS OVERCHARGE I have the! Sewer line needed clearing not directly underneath the newly repair toilet buy feet! Livonia I called the local customer service office, and no supervisor manager. Likely have one primary concern: whether that company can actually make it to their address read it he! 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Water spots continued to appear in the drain pipe is exposed in the end, never. Make it to their address contents of this site may not be....

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